{
  "schema_version": "1.0.0",
  "title": "清楚看到每个角色能看什么、能做什么",
  "canonical_url": "https://corecharge.cloud/zh/software/features/",
  "language": "zh-CN",
  "last_reviewed": "2026-08-25",
  "product_scope": {
    "primary_product": "共享充电宝租赁软件",
    "primary_audience": "共享充电宝运营方、代理商、商户、客服、财务审核人员、本地品牌团队和采购方工程团队",
    "public_positioning": "源于长期、规模化的中国共享充电宝 SaaS 运营，并按市场、服务商、角色和签署范围进行适配。",
    "secondary_extensibility_note": "部分流程可按签署范围适配充电线、售货机或其他兼容硬件。这些属于次要扩展，不是同等权重的产品类别，也不代表通用兼容。"
  },
  "status_vocabulary": {
    "AVAILABLE_BY_SCOPE": "该能力已出现在经审查的 CoreCharge 责任内容中，但其字段、角色和配置必须纳入已签署的项目范围。",
    "INTEGRATION_REQUIRED": "结果依赖设备、服务商、回调、协议或其他外部集成，必须完成端到端验证。",
    "CONFIRM_FOR_DEPLOYMENT": "该能力可以纳入规划，但具体部署、角色、市场、语言或基础设施配置必须在上线前确认。",
    "UNKNOWN": "现有公开与本地证据不足以支持可用性声明，需要产品负责人提供证据。"
  },
  "role_catalog": [
    {
      "id": "all",
      "label": "全部角色"
    },
    {
      "id": "platform_owner",
      "label": "平台方"
    },
    {
      "id": "agent",
      "label": "代理商"
    },
    {
      "id": "merchant",
      "label": "商户"
    },
    {
      "id": "ops_support",
      "label": "运营与客服"
    },
    {
      "id": "finance",
      "label": "财务"
    },
    {
      "id": "renter",
      "label": "租借用户"
    }
  ],
  "role_functions": [
    {
      "id": "FC-01",
      "module": "经营概览与统计",
      "roles": [
        "平台方",
        "代理商",
        "商户",
        "财务"
      ],
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_ids": [
        "FM-10",
        "FM-14"
      ],
      "name": "交易额概览",
      "view": "查看授权范围内的交易总额、订单金额和分时段趋势。",
      "action": "按日期和已分配组织筛选，并查看允许访问的经营报表。"
    },
    {
      "id": "FC-02",
      "module": "经营概览与统计",
      "roles": [
        "平台方",
        "代理商",
        "商户",
        "运营与客服",
        "财务"
      ],
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_ids": [
        "FM-03",
        "FM-10"
      ],
      "name": "订单概览",
      "view": "查看订单数量以及已完成、处理中、失败、已归还或已退款状态。",
      "action": "对比选定周期，并进入对应订单列表继续处理。"
    },
    {
      "id": "FC-03",
      "module": "经营概览与统计",
      "roles": [
        "平台方",
        "代理商",
        "商户",
        "运营与客服"
      ],
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_ids": [
        "FM-01",
        "FM-02",
        "FM-10"
      ],
      "name": "设备概览",
      "view": "查看已分配机柜、连接状态、槽位库存和可见异常数量。",
      "action": "筛选设备范围，并从统计结果进入对应机柜或充电宝。"
    },
    {
      "id": "FC-04",
      "module": "经营概览与统计",
      "roles": [
        "平台方",
        "代理商",
        "运营与客服",
        "财务"
      ],
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_ids": [
        "FM-10",
        "FM-11",
        "FM-12",
        "FM-14"
      ],
      "name": "代理商与商户概览",
      "view": "查看已分配代理商、商户、设备、订单和经营统计。",
      "action": "进入授权的代理商或商户范围，不暴露其他组织数据。"
    },
    {
      "id": "FC-05",
      "module": "订单、支付与归还",
      "roles": [
        "平台方",
        "代理商",
        "商户",
        "运营与客服",
        "财务"
      ],
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_ids": [
        "FM-03",
        "FM-08",
        "FM-09"
      ],
      "name": "订单查询与状态",
      "view": "按允许的编号、日期、商户、机柜和业务状态查看订单。",
      "action": "在角色被授权的数据范围内搜索、筛选并打开订单。"
    },
    {
      "id": "FC-06",
      "module": "订单、支付与归还",
      "roles": [
        "平台方",
        "代理商",
        "商户",
        "运营与客服",
        "财务"
      ],
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_ids": [
        "FM-03",
        "FM-07",
        "FM-08"
      ],
      "name": "订单详情时间线",
      "view": "查看从扫码、支付、弹出到归还和关单的带时间戳事件链。",
      "action": "定位最后一个已确认事件，并把异常转交给对应负责人。"
    },
    {
      "id": "FC-07",
      "module": "订单、支付与归还",
      "roles": [
        "平台方",
        "运营与客服",
        "财务",
        "租借用户"
      ],
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_ids": [
        "FM-06",
        "FM-07"
      ],
      "name": "支付与弹出状态",
      "view": "查看可读的支付、回调、弹出指令和机柜确认状态。",
      "action": "区分支付成功与实际弹出，并按批准的异常流程处理。"
    },
    {
      "id": "FC-08",
      "module": "订单、支付与归还",
      "roles": [
        "平台方",
        "代理商",
        "商户",
        "运营与客服",
        "租借用户"
      ],
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_ids": [
        "FM-08"
      ],
      "name": "归还与订单关闭",
      "view": "分别查看物理插入、已识别归还、停止计费和已关单事件。",
      "action": "确认最后一次已识别归还事件，并排查延迟关单。"
    },
    {
      "id": "FC-09",
      "module": "订单、支付与归还",
      "roles": [
        "平台方",
        "运营与客服",
        "财务",
        "租借用户"
      ],
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_ids": [
        "FM-09",
        "FM-13"
      ],
      "name": "退款与异常处理",
      "view": "查看已申请、审核中、服务商处理中、已完成或已拒绝退款状态及相关异常。",
      "action": "核对原因码、关联编号和负责人，并按批准的人工或服务商流程处理。"
    },
    {
      "id": "FC-10",
      "module": "设备与充电宝管理",
      "roles": [
        "平台方",
        "代理商",
        "商户",
        "运营与客服"
      ],
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_ids": [
        "FM-01"
      ],
      "name": "机柜连接与详情",
      "view": "查看已分配机柜编号、型号上下文、连接或最后状态以及最后在线时间。",
      "action": "搜索设备、打开机柜详情，并识别数据陈旧或离线记录。"
    },
    {
      "id": "FC-11",
      "module": "设备与充电宝管理",
      "roles": [
        "平台方",
        "代理商",
        "商户",
        "运营与客服"
      ],
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_ids": [
        "FM-02"
      ],
      "name": "槽位与充电宝库存",
      "view": "查看槽位和充电宝的可用、占用、租出或可见故障状态。",
      "action": "定位槽位或充电宝，并在服务操作前核对最新来源事件。"
    },
    {
      "id": "FC-12",
      "module": "设备与充电宝管理",
      "roles": [
        "平台方",
        "代理商",
        "运营与客服"
      ],
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_ids": [
        "FM-11",
        "FM-12",
        "FM-13"
      ],
      "name": "设备分配与投放范围",
      "view": "查看机柜归属于哪个已授权代理商、商户或运营组织。",
      "action": "在批准的组织层级和审计记录下分配或复核设备归属。"
    },
    {
      "id": "FC-13",
      "module": "设备与充电宝管理",
      "roles": [
        "平台方",
        "代理商",
        "运营与客服",
        "租借用户"
      ],
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_ids": [
        "FM-04",
        "FM-20"
      ],
      "name": "二维码与机柜上下文",
      "view": "查看允许的二维码入口所携带的机柜、市场、语言和环境上下文。",
      "action": "生成或验证批准的机柜标识，并进入正确的 H5 租借环境。"
    },
    {
      "id": "FC-14",
      "module": "设备与充电宝管理",
      "roles": [
        "平台方",
        "代理商",
        "运营与客服"
      ],
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_ids": [
        "FM-02",
        "FM-07",
        "FM-13",
        "FM-20"
      ],
      "name": "受控设备操作与维修跟进",
      "view": "查看最新设备状态、指令结果、异常历史以及受影响槽位或充电宝。",
      "action": "在型号和协议允许时执行批准的诊断、重启或弹出操作，并记录跟进结果。"
    },
    {
      "id": "FC-15",
      "module": "代理商与商户",
      "roles": [
        "平台方",
        "代理商",
        "商户",
        "运营与客服"
      ],
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_ids": [
        "FM-12"
      ],
      "name": "商户运营视图",
      "view": "仅查看该商户已分配的机柜、订单、异常和约定报表字段。",
      "action": "查看本地经营情况并处理客服事项，不访问其他商户记录。"
    },
    {
      "id": "FC-16",
      "module": "代理商与商户",
      "roles": [
        "平台方",
        "代理商",
        "运营与客服",
        "财务"
      ],
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_ids": [
        "FM-11"
      ],
      "name": "代理商层级与授权范围",
      "view": "查看代理商被授权的商户、机柜、订单、异常和报表字段。",
      "action": "在已分配记录内运营，并上报需要平台级权限的事项。"
    },
    {
      "id": "FC-17",
      "module": "财务与风控",
      "roles": [
        "平台方",
        "代理商",
        "商户",
        "财务"
      ],
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_ids": [
        "FM-14"
      ],
      "name": "分佣与结算审核",
      "view": "查看应计与实计金额、分佣依据、周期、归属方和异常状态。",
      "action": "复核差异并按批准的结算或更正流程处理；不代表系统承诺直接打款。"
    },
    {
      "id": "FC-18",
      "module": "财务与风控",
      "roles": [
        "平台方",
        "运营与客服",
        "财务"
      ],
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_ids": [
        "FM-07",
        "FM-09",
        "FM-13",
        "FM-14"
      ],
      "name": "异常审计与对账",
      "view": "查看支付、订单、设备、退款和结算的关联编号、时间戳与负责人。",
      "action": "比对关联状态，定位最后确认事件，并分配可追踪的后续处理。"
    },
    {
      "id": "FC-19",
      "module": "系统配置与交付",
      "roles": [
        "平台方",
        "代理商",
        "商户",
        "运营与客服",
        "租借用户"
      ],
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_ids": [
        "FM-05"
      ],
      "name": "计费、租借规则与客服入口",
      "view": "在确认前查看已批准的语言、币种、价格版本、租借规则和客服渠道。",
      "action": "配置允许的市场规则，并发布经批准的用户端版本。"
    },
    {
      "id": "FC-20",
      "module": "系统配置与交付",
      "roles": [
        "平台方",
        "运营与客服",
        "财务"
      ],
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_ids": [
        "FM-11",
        "FM-12",
        "FM-21"
      ],
      "name": "角色、记录与数据权限",
      "view": "查看每个批准角色可以访问的菜单、字段和已分配记录。",
      "action": "应用批准的角色模型，并逐角色验证后端权限控制。"
    },
    {
      "id": "FC-21",
      "module": "系统配置与交付",
      "roles": [
        "平台方",
        "代理商",
        "商户",
        "运营与客服",
        "财务",
        "租借用户"
      ],
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_ids": [
        "FM-15",
        "FM-16",
        "FM-17",
        "FM-21"
      ],
      "name": "品牌、语言与使用渠道",
      "view": "查看项目已批准的品牌、语言以及可用 H5、App 或管理端渠道。",
      "action": "使用被允许的用户端或运营端渠道；平台方可复核范围内的品牌与本地化配置。"
    }
  ],
  "owner_routes": [
    {
      "label": "H5 租借平台",
      "url": "https://corecharge.cloud/en/software/h5-shared-power-bank-rental-platform/",
      "public_state": "PUBLIC_200_SELF_CANONICAL"
    },
    {
      "label": "H5 支付与退款 UAT",
      "url": "https://corecharge.cloud/en/guides/h5-rental-flow-payment-refund-uat/",
      "public_state": "PUBLIC_200_SELF_CANONICAL"
    },
    {
      "label": "仪表盘字段",
      "url": "https://corecharge.cloud/en/software/agent-dashboard-field-guide/",
      "public_state": "PUBLIC_200_SELF_CANONICAL"
    },
    {
      "label": "海外租赁软件",
      "url": "https://corecharge.cloud/en/software/overseas-shared-power-bank-rental-software/",
      "public_state": "PUBLIC_200_SELF_CANONICAL"
    },
    {
      "label": "新加坡市场指南",
      "url": "https://corecharge.cloud/en/markets/singapore/",
      "public_state": "PUBLIC_200_SELF_CANONICAL"
    },
    {
      "label": "阿联酋市场指南",
      "url": "https://corecharge.cloud/en/markets/united-arab-emirates/",
      "public_state": "PUBLIC_200_SELF_CANONICAL"
    },
    {
      "label": "马来西亚市场指南",
      "url": "https://corecharge.cloud/en/markets/malaysia/",
      "public_state": "PUBLIC_200_SELF_CANONICAL"
    },
    {
      "label": "已验证部署",
      "url": "https://corecharge.cloud/en/cases/",
      "public_state": "PUBLIC_200_SELF_CANONICAL"
    },
    {
      "label": "硬件协议开发者中心",
      "url": "https://corecharge.cloud/developers/",
      "public_state": "PACKAGE_VALIDATED_DEPLOYMENT_PENDING",
      "release_gate": "Deploy the validated developer center package and verify a public 200 self-canonical response before marking the route live."
    }
  ],
  "capabilities": [
    {
      "id": "FM-01",
      "module_group": "device-orders",
      "module": "设备运营",
      "capability": "机柜连接与最后在线状态",
      "buyer_question": "运维团队能否判断机柜状态是最新、数据陈旧还是离线？",
      "operator_role": "运营方、代理商、现场服务",
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_boundary": "展示已分配机柜的标识、连接或最后已知状态、最后在线时间、时区以及明确的数据陈旧或离线标记。连接状态标签并不能证明点位经营表现或在线率。",
      "integration_deployment_dependency": "兼容的机柜协议、心跳或设备事件、时区规则、告警负责人和角色范围。",
      "evidence_status": "PUBLIC_OWNER_CANONICAL_REVIEWED",
      "owner_canonical": "https://corecharge.cloud/en/software/agent-dashboard-field-guide/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-02",
      "module_group": "device-orders",
      "module": "设备运营",
      "capability": "槽位与充电宝库存状态",
      "buyer_question": "员工能否查看机柜及其充电宝的可用、占用和故障状态？",
      "operator_role": "运营方、代理商、现场服务",
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_boundary": "使用脱敏的机柜、槽位和充电宝引用，并标明源事件的新鲜度。电池健康结论需要约定的遥测数据和测试方法。",
      "integration_deployment_dependency": "特定型号遥测、槽位映射、标识符脱敏和库存状态定义。",
      "evidence_status": "PUBLIC_OWNER_CANONICAL_REVIEWED",
      "owner_canonical": "https://corecharge.cloud/en/software/agent-dashboard-field-guide/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-03",
      "module_group": "device-orders",
      "module": "订单",
      "capability": "订单、机柜、槽位与设备事件链",
      "buyer_question": "客服能否从扫码、弹出、归还一直追踪到订单关闭？",
      "operator_role": "运营方、客服、财务审核",
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_boundary": "保留脱敏的订单、机柜、槽位和设备引用，以及事件时间戳和异常代码。看到一条订单记录并不能证明所有物理事件都已成功。",
      "integration_deployment_dependency": "用户端、订单、设备和客服系统之间一致的标识符，以及经过测试的状态流转规则。",
      "evidence_status": "PUBLIC_OWNER_CANONICAL_REVIEWED",
      "owner_canonical": "https://corecharge.cloud/en/guides/h5-rental-flow-payment-refund-uat/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-04",
      "module_group": "renter-flow",
      "module": "H5 用户租借流程",
      "capability": "二维码机柜上下文与浏览器入口",
      "buyer_question": "用户扫描机柜二维码后，能否进入正确的市场和机柜上下文？",
      "operator_role": "用户、运营方、客服",
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_boundary": "H5 路由可提供浏览器优先的扫码租借入口。它必须保留机柜、语言和环境上下文，同时不得暴露凭据或不受限制的标识符。",
      "integration_deployment_dependency": "二维码格式、机柜标识、H5 路由、会话处理、受支持浏览器和部署环境。",
      "evidence_status": "PUBLIC_OWNER_CANONICAL_REVIEWED",
      "owner_canonical": "https://corecharge.cloud/en/software/h5-shared-power-bank-rental-platform/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-05",
      "module_group": "renter-flow",
      "module": "H5 用户租借流程",
      "capability": "本地化价格、租借规则与客服入口",
      "buyer_question": "用户确认前能否看到正确的语言、币种、计费规则和客服渠道？",
      "operator_role": "用户、运营方、客服",
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_boundary": "可按范围配置选定语言、币种、租借文案和客服入口。该页面不代表法律充分性、通用计费模式或支付可用性。",
      "integration_deployment_dependency": "市场、语言区域、价格版本、租借政策、客服负责人、法律审查和已配置的支付路由。",
      "evidence_status": "PUBLIC_OWNER_CANONICAL_REVIEWED",
      "owner_canonical": "https://corecharge.cloud/en/guides/h5-rental-flow-payment-refund-uat/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-06",
      "module_group": "payments-refunds",
      "module": "支付",
      "capability": "支付授权或扣款交接",
      "buyer_question": "租借流程能否跳转到选定服务商，并记录可读的处理结果？",
      "operator_role": "用户、客服、财务审核",
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_boundary": "流程可保存脱敏的服务商引用、业务状态、金额、币种和回调分类。不声明服务商审批、支付方式可用性、结算或生产就绪。",
      "integration_deployment_dependency": "选定服务商、商户入驻、凭据、回调约定、幂等性、币种和市场配置。",
      "evidence_status": "PUBLIC_VALIDATION_METHOD_ONLY",
      "owner_canonical": "https://corecharge.cloud/en/guides/h5-rental-flow-payment-refund-uat/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-07",
      "module_group": "payments-refunds",
      "module": "支付与设备控制",
      "capability": "支付到弹出异常与幂等处理",
      "buyer_question": "支付结果可读但机柜未弹出，或回调重复时会怎样处理？",
      "operator_role": "客服、运营方、工程团队",
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_boundary": "支付结果、出仓命令、机柜确认和订单状态必须彼此独立。失败应生成可追踪的异常，而不是形成虚假的成功租借或自动退款承诺。",
      "integration_deployment_dependency": "服务商回调行为、机柜协议、超时规则、重复事件处理和指定客服负责人。",
      "evidence_status": "PUBLIC_VALIDATION_METHOD_ONLY",
      "owner_canonical": "https://corecharge.cloud/en/guides/h5-rental-flow-payment-refund-uat/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-08",
      "module_group": "payments-refunds",
      "module": "归还",
      "capability": "归还识别、停止计费与订单关闭",
      "buyer_question": "系统能否区分物理插入、已识别归还和已关闭租借？",
      "operator_role": "用户、客服、运营方",
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_boundary": "事件链可区分归还事件、停止计费事件和订单关闭。系统尚未识别归还时，仅有物理插入并不足够。",
      "integration_deployment_dependency": "机柜协议、充电宝标识、归还规则、延迟事件处理和订单关闭逻辑。",
      "evidence_status": "PUBLIC_VALIDATION_METHOD_ONLY",
      "owner_canonical": "https://corecharge.cloud/en/guides/h5-rental-flow-payment-refund-uat/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-09",
      "module_group": "payments-refunds",
      "module": "退款支持",
      "capability": "退款或解除授权审核状态",
      "buyer_question": "客服能否判断结果处于已申请、审核中、服务商待处理、已完成或已拒绝？",
      "operator_role": "客服、财务审核、运营方",
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_boundary": "服务商集成支持时，可按范围提供清晰的流程状态。CoreCharge 不保证服务商批准、结算、退款结果或统一完成时限。",
      "integration_deployment_dependency": "服务商 API 与回调覆盖、运营政策、对账键、原因代码和人工跟进负责人。",
      "evidence_status": "PUBLIC_VALIDATION_METHOD_ONLY",
      "owner_canonical": "https://corecharge.cloud/en/guides/h5-rental-flow-payment-refund-uat/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-10",
      "module_group": "roles-reporting",
      "module": "仪表盘",
      "capability": "字段字典、数据新鲜度与异常负责人",
      "buyer_question": "每个仪表盘字段是否都有明确的数据源、时间戳、时区和下一步操作？",
      "operator_role": "运营方、代理商、客服、财务审核",
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_boundary": "字段应按含义、源事件、新鲜度、脱敏方式和允许角色进行定义。示例仪表盘数值只展示结构，不代表实时经营表现。",
      "integration_deployment_dependency": "字段字典、源系统映射、角色策略、脱敏和验收测试。",
      "evidence_status": "PUBLIC_OWNER_CANONICAL_REVIEWED",
      "owner_canonical": "https://corecharge.cloud/en/software/agent-dashboard-field-guide/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-11",
      "module_group": "roles-reporting",
      "module": "角色与权限",
      "capability": "代理商分配范围内的运营",
      "buyer_question": "代理商能否管理已分配点位，同时看不到其他代理商的记录？",
      "operator_role": "平台方、代理商、客服",
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_boundary": "可围绕已分配机柜、商户、异常和报表规划代理商角色。不预设具体层级、数据访问范围或结算责任。",
      "integration_deployment_dependency": "组织层级、权限模型、已分配数据域、脱敏和后端强制执行。",
      "evidence_status": "PUBLIC_OWNER_CANONICAL_REVIEWED",
      "owner_canonical": "https://corecharge.cloud/en/software/agent-dashboard-field-guide/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-12",
      "module_group": "roles-reporting",
      "module": "角色与权限",
      "capability": "商户受限运营视图",
      "buyer_question": "点位或商户能否只查看客服与运营所需的本地字段？",
      "operator_role": "平台方、商户、客服",
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_boundary": "商户视图可限制为其已分配机柜、订单和约定的报表字段，不应自动暴露其他主体的记录或不受限制的日志。",
      "integration_deployment_dependency": "商户层级、角色到字段策略、记录归属、脱敏和后端授权测试。",
      "evidence_status": "PUBLIC_OWNER_CANONICAL_REVIEWED",
      "owner_canonical": "https://corecharge.cloud/en/software/agent-dashboard-field-guide/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-13",
      "module_group": "roles-reporting",
      "module": "客服与审计",
      "capability": "收入流失防控、异常证据与审计轨迹",
      "buyer_question": "运营方能否对异常订单进行核对，并还原由谁审查、使用了哪些证据以及最终作出何种决定？",
      "operator_role": "客服、运营方、审计审核员",
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_boundary": "范围化控制可包括对账键、权限边界、异常案例、脱敏业务引用、证据、负责人、时间戳和处置结果。不得包含欺骗性、模拟或伪造的财务操作。公开材料必须排除个人数据、支付密钥和不受限制的日志。",
      "integration_deployment_dependency": "订单与支付事件关联、已批准财务规则、角色强制执行、审计保留、脱敏、访问历史和负责人分配。",
      "evidence_status": "PUBLIC_OWNER_CANONICAL_PLUS_BOUNDED_OWNER_SCOPE",
      "owner_canonical": "https://corecharge.cloud/en/software/agent-dashboard-field-guide/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-14",
      "module_group": "roles-reporting",
      "module": "结算审核",
      "capability": "佣金与结算审核字段",
      "buyer_question": "财务在批准前能否审核规则版本、来源订单、周期和调整项？",
      "operator_role": "财务审核、平台方、代理商",
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_boundary": "审核字段可包括范围内主体、周期、来源订单、调整项、计算时间和已知状态。不承诺会计准确性、付款、结算时效或法律权益。",
      "integration_deployment_dependency": "已批准商业规则、来源订单完整性、币种、周期控制、审核流程和付款服务商范围。",
      "evidence_status": "PUBLIC_FIELD_MODEL_ONLY",
      "owner_canonical": "https://corecharge.cloud/en/software/agent-dashboard-field-guide/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-15",
      "module_group": "deployment-evidence",
      "module": "用户渠道",
      "capability": "浏览器 H5 扫码流程与可选原生 App",
      "buyer_question": "用户应使用带相机或二维码入口的浏览器 H5、可选原生 App，还是两者都使用？",
      "operator_role": "运营方、本地品牌团队、产品负责人",
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_boundary": "浏览器 H5 可通过相机或二维码进入，无需安装 App。可选原生 App 可准备提交 Google Play 和 Apple App Store 审核。这不代表功能完全一致、审核获批、普遍上架或在所有应用商店区域均可用。",
      "integration_deployment_dependency": "相机与浏览器行为、二维码上下文、支付路由、账号模型、商店账号与审核流程、目标区域、维护能力和客服计划。",
      "evidence_status": "PUBLIC_OWNER_CANONICAL_PLUS_BOUNDED_OWNER_SCOPE",
      "owner_canonical": "https://corecharge.cloud/en/software/h5-shared-power-bank-rental-platform/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-16",
      "module_group": "deployment-evidence",
      "module": "白标",
      "capability": "指定用户界面与运营品牌配置",
      "buyer_question": "哪些 Logo、颜色、语言、客服入口和运营素材可以使用我的品牌？",
      "operator_role": "本地品牌团队、运营方、产品负责人",
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_boundary": "可审查指定 H5 或 App 文案、机柜标签、包装和运营端素材。白标深度并非统一标准，取决于硬件、软件、语言和部署范围。",
      "integration_deployment_dependency": "已批准品牌素材、语言区域、硬件标签、用户界面、App 与商店范围以及验收审查。",
      "evidence_status": "PUBLIC_OWNER_PLUS_AUTHORIZED_CASE_EVIDENCE",
      "owner_canonical": "https://corecharge.cloud/en/software/overseas-shared-power-bank-rental-software/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-17",
      "module_group": "deployment-evidence",
      "module": "部署",
      "capability": "SaaS 试点与单独审查的私有化部署",
      "buyer_question": "能否先使用 SaaS，并在运营模式得到验证后再决定是否私有化部署？",
      "operator_role": "运营方、IT 负责人、产品负责人",
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_boundary": "可先开展受控 SaaS 试点，再单独讨论并审查私有化部署。基础设施、租户模式、运维、维护和迁移承诺默认不包含在内。",
      "integration_deployment_dependency": "安全审查、基础设施归属、租户模式、数据边界、集成、维护和迁移计划。",
      "evidence_status": "PUBLIC_SCOPE_DESCRIPTION_ONLY",
      "owner_canonical": "https://corecharge.cloud/en/software/overseas-shared-power-bank-rental-software/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-18",
      "module_group": "deployment-evidence",
      "module": "国家上线范围",
      "capability": "特定市场的软件与运营清单",
      "buyer_question": "能否依据目标国家的语言、服务商和运营需求审查软件方案？",
      "operator_role": "运营方、本地品牌团队、合规与支付负责人",
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_boundary": "国家页面整理新加坡、阿联酋、马来西亚及其他市场的上线问题，但不证明已获得监管批准、服务商开通、完成合规或具备上线条件。",
      "integration_deployment_dependency": "国家、城市、语言区域、服务商入驻、客服政策、法律审查、机柜型号和部署负责人。",
      "evidence_status": "PUBLIC_COUNTRY_PLANNING_CANONICALS",
      "owner_canonical": "https://corecharge.cloud/en/markets/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-19",
      "module_group": "deployment-evidence",
      "module": "交付证据",
      "capability": "经授权的实名部署参考",
      "buyer_question": "可以使用哪些公开参考资料审查有边界的 CoreCharge 交付证据？",
      "operator_role": "采购方、采购团队、产品负责人",
      "scope_status": "AVAILABLE_BY_SCOPE",
      "capability_boundary": "案例责任页可使用经授权的名称、Logo 和有限交付说明。它不证明收入、规模、在线率、支付批准、认证、市场领先、背书或本矩阵中的全部功能。",
      "integration_deployment_dependency": "案例授权、公开链接审查、逐项声明范围和定期证据复核。",
      "evidence_status": "AUTHORIZED_PUBLIC_CASE_EVIDENCE",
      "owner_canonical": "https://corecharge.cloud/en/cases/",
      "last_reviewed": "2026-08-24"
    },
    {
      "id": "FM-20",
      "module_group": "deployment-evidence",
      "module": "硬件集成",
      "capability": "公开硬件协议与独立软件集成路径",
      "buyer_question": "硬件采购方能否审查安全协议并评估独立软件集成？",
      "operator_role": "采购方工程团队、固件团队、CoreCharge 产品负责人",
      "scope_status": "INTEGRATION_REQUIRED",
      "capability_boundary": "已验证的发布包公开完整 v1.51 指令语法、上传与下传参数、CRC 实现、业务时序和合成测试向量，可用于评估独立对接。它不代表所有型号和固件都通用，也不公开生产地址、凭据或租户访问权限。",
      "integration_deployment_dependency": "确认机柜型号与固件、分配对接地址和凭据、Topic 权限、命令安全审查、版本策略、中间件范围及端到端 UAT。",
      "evidence_status": "PACKAGE_VALIDATED_DEPLOYMENT_PENDING",
      "owner_canonical": "https://corecharge.cloud/developers/",
      "last_reviewed": "2026-08-25"
    },
    {
      "id": "FM-21",
      "module_group": "roles-reporting",
      "module": "运营渠道",
      "capability": "桌面 Web 管理端、移动 H5 管理端与可选管理 App",
      "buyer_question": "平台方、代理商、商户、客服或财务角色分别会获得哪些运营渠道和功能？",
      "operator_role": "平台方、代理商、商户、客服、财务审核",
      "scope_status": "CONFIRM_FOR_DEPLOYMENT",
      "capability_boundary": "桌面 Web 管理端和移动 H5 管理端可按范围提供，也可选择管理 App。基于角色的登录和后端权限会展示不同功能与记录；具备某个渠道并不代表功能完全相同或可不受限制地访问。",
      "integration_deployment_dependency": "已批准角色模型、后端授权、字段级可见性、移动浏览器支持、可选 App 范围、应用商店审核和每个角色的验收测试。",
      "evidence_status": "OWNER_STATED_BOUNDED_SCOPE_WITH_PUBLIC_ROLE_FIELD_MODEL",
      "owner_canonical": "https://corecharge.cloud/en/software/agent-dashboard-field-guide/",
      "last_reviewed": "2026-08-24"
    }
  ]
}
